We hope you enjoy what you ordered. If you need to return an item to us for any reason, please read our return policy below. Smooloo wants to make buying gear as easy and painless as possible.
Our policy offers 100% Money Back Guarantee that lasts for 45 days. If you are not satisfied with a product or service, a refund will be made. Smooloo will cover the shipping for your first return, but if a second exchange is requested for the same purchase, the shipping costs will be covered by the buyer. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Send your email to orders@Smooloo.com with reason for return. Please include your order number and we will start your return process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@Smooloo.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@Smooloo.com to start the process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.